Just a quick note to thank you very much for the excellent service once again when purchasing my Rolex Sea Dweller.

R. Bien – Las Vegas, NV – November 2009

I was very pleased with the entire transaction regarding my recent purchase of the IWC watch.

The watch arrived as scheduled. It is beautiful. I am pleased with it. Thank you for your fine service. 

M. Piccarreta – Tucson, AZ – August 2009

[I} got the watch today, love it!  Thanks for all or time and patience.

D. Litt – Los Angeles, CA – August 2009

My transaction went great, and the dial is just what I was looking for.

Thank you

S. Jensen – San Antonio, TX – June 2009

Hi there,

I am very pleased with the purchase. You do provide very competitive prices. Shipping was seamless once on the way - maybe I could suggest managing expectations as to the shipment timing as some time lapsed between your receiving the payment and the item being shipped (I think you attended a trade fare). The only hick-up was the paperwork that had to be sent separately as it was not included in the original shipment. Overall, I can recommend TheFinestWatches when looking for a particular watch.

Regards,

M. Leuchten – England – June 2009

Dear Mrs. Greenman,

I’m very satisfied of my purchase.

As soon as it is possible I will buy another watch from you.

Best regards from Italy

L. Di Marzo – Italy – June 2009

Hello,
 
I am very pleased with the order and hte speed of delivery and follow up of the delivery and would recommend your company to others.
 
Best regards,
H. Gamner -  Canada – June 2009

Hi,

I ordered the Rolex Milgauss from you for my son’s graduation. Normally I would buy from my local dealer but it is a hard to find model and nobody local had it. I was able to pay by phone and received the watch the next day, just in time! Having never bought a watch online or truthfully anything that expensive from a company I had no prior knowledge of, I brought it into Rolex in NY and for 150 dollars got an evaluation for my insurance. I did this for my own piece of mind. Everything checked out and I would be happy to buy a watch again from TheFinestWatches.

W. Cohen – Westport, CT – May 2009

Good morning,
I must begin with an apology.  I did send positive feedback to Ebay and intended to you directly, but put it aside and forgot about it.
The bezel was a birthday and anniversary gift for my wife.  We could not be more pleased with, not only the bezel, but the  assistance and recommendations of your representative.  Again I apologize if I get his name wrong- I think it was Roger.
As he advised, we tried to find a jeweler locally to change the bezel.  We could not find one in which we had complete confidence, so I sent the watch and bezel back to you for the change.  The process was simple and timely.
I have added you to my favorites on Ebay and will highly recommend you to anyone looking for a bezel or watch.
Thanks for making my shopping a worry free experience.

R. Jones – Oxford, GA – May 2009

I had a very specific request for an older Rolex watch, as mine was stolen and I wanted to replace it.  You came through brilliantly by finding a watch that is exactly the same as the one I lost. Your service was excellent; rest assured that I’’ll be back when I’’m ready to buy a second Rolex. Thank you!

T. LaMoreaux – Nipomo, CA - May 2009

Ms. Greenman,

I hope this email finds you well.  The Rolex is great, exactly what I was looking for.  I found your service and communication to be excellent.  The only problem was the long wait between ordering and receipt of the watch. I probably should have telephoned before ordering to get a better understanding of availability and wait time. But that’s history now, I love the watch!

All the best, 

W. Linder – Dakar, Senegal - April 2009

Thanks for your nice mail and yes we will buy more watches from you and you alone.

P. Christie – Madrid, Spain - April 2009

Thank you SO much for follow-up, and I’m sorry it has taken me so long to write – Time flies, whether you’re wearing a Rolex or not!!!  (Please don’t use my real name/e-mail name or city if you post this on your feedback site.)

I am so VERY delighted with my new Rolex.  It is everything I’d hoped for and the price for which I was able to purchase it from TheFinestWatches.com was the lowest I could find.  I had contact with Jessica & Roger, both of whom were extremely helpful in my decision-making process.  Delivery was speedy and completely secure.  I doubt that I will ever make another large investment-purchase like this, but if I did, I would have NO hesitation dealing with TheFinestWatches.com!  If I could have asked for only one addition to your excellent service, it would have been that you include written instructions concerning setting & winding the watch.  When I called, Roger went over the steps with me, but I wanted to have something in writing for future reference and was able to find info on another internet site.  Thank you, again, for a wonderful buying experience and, most of all, for my beautiful Rolex!

(Merchant Note: A copy of the instructions was mailed to the client.)

March 2009

Very satisfied. Thank you.

R. Ferrari – Miami, FL – March 2009

I recently purchased a Bvlgari Assioma from you and I have been extremely happy with it.  I received your thank you card in the mail, and I wanted to ask you if thefinestwatches offers any incentives to returning customers…Thank you for your time.

(Merchant Note: We do offer incentives to our returning clients. Please contact us for details.)

R. Chickara – Freehold, NJ – February 2008

Thank you for your e-mail. Yes; I would like to say how happy I and my husband are with the new Omega Seamaster watch. It’s a very pretty watch and my husband was especially excited over it since he’s the one who collects watches. Your service there was exceptional and it got here very quick just as the website advertises. Also; it was packaged very well and kept the watch from any possible damage. I was very glad I chose your website; TheFinestWatches.com; to do business with and would recommend you to anyone wanting to purchase a very nice timepiece. I am sure we will do business again at a later date. Thank you So Much;  

V. Powell – Katy, TX – January 2009

I was pleased with my purchase from TheFinestWatches.  The gentleman I spoke with on the phone was friendly and helpful.  The watch arrived the next day, and my wife was thrilled.  I would definitely use you again.

P. Sullivan – Albuquerque, NM – December 2008

I am very happy with my purchase.  The transaction went smoothly.

Thank you,

M. Mandap – Gilbert, AZ – December 2008

I am extremely satisfied with TheFinestWatches.com, or "Roger" as known to me for that matter.

His advice was so valuable for my selections, especially with his Franck Muller recommendation.

I am extremely satisfied with the products, and I feel that I got the best value for the best products and that was accomplished through my preliminary research and zooming in on the products I wanted, and only made possible through Roger’’s assistance, advice, flexibility and concern and perhaps through your credibility and connections in the market place that made these somehow hard to get products available to me.

Getting the products was somehow slow, but I gather that it may have been due to the peculiarities of my orders,

That in mind I appreciate that Roger got me exactly what I wanted +

Need I say more?

Regards,

R. Khalaf – Los Angeles, CA – November 2008

Kindest regards.

Sincerely,

S. Varma – Lubbock, TX – November 2008

I WENT ON YOUR WEBSITE BUT I COULDNT FIND OUT HOW TO LEAVE YOU FEEDBACK.I AM VERY PLEASED WITH MY TRANSACTION WITH YOU.YOU MADE IT ALL NICE AND SIMPLE UNLIKE ANOTHER WEBSITE THAT WAS A NIGHTMARE.THANK YOU VERY MUCH.

E. Giannopoulou – Germantown, MD – October 2008

Anyway, I received the watch and am very happy with it, as well as with the way you and your company does business.  Thank you very much!

J. Zahr – New York, NY – August 2008

Thank you for your message.

Only yesterday I had the opportunity to receive my watch.

It is beautiful, a litle bit big.

Best regards,

M. C Moreira – Brazil – July 2008

This is the second watch I’’ve purchased from you; I’’m very please with the service and very satisfied with everything. Look forward to purchase many more in the future. I probably won’’t buy my watch anywhere else again. Thank you!!!

I received the Rolex bracelet yesterday and was pleasantly surprised (by UPS’’s ability to deliver it overnight). I’’ve put it on the watch, made the adjustments and my wife loves it. Thanks very much. It was nice doing business with you and will keep you in mind for future purchases.

D. Rodriguez – Kingman, AZ – July 2008

I am very very pleased and happy with my purchase and your services and I have already suggested you to many of my friends and I will definitely do business again with you. Thanks.

H. Jehaimi – Alberta, Canada – July 2008

This is my second purchase from The Finest Watches and I couldn’t be more pleased with the watch and the service.

Thanks

J. McNamee – Mercer Island, WA – June 2008

I was leary of dealing with a web site with my watch but you have showed me trusting service.

I am very pleased with my new dial & the quick & friendly service I received, I will keep you in mind in the future.

Thank you,

D. Mills – Coos Bay, OR, - May 2008

I wanted to let you know how pleased I was with the dial that you made for me. I promise that I will be a repeat customer for you. Once again thank you for the way you handled my order and the speed in which you sent it to me.

B. Howser – Myrtle Beach, SC – April 2008

Just wanted to say thanks and confirm that all watches were safely received. I love them all!

I am back in NY on the 13^th May, so if there is anything else you think I should look at, just drop me an email.

Very best,

L. Braga – New York, NY – April 2008

We received the watch today- thanks for your help and attention to delivery details. It has been a pleasure doing business with you, and we will continue to use your services.

Thanks again for everything-

Cheryl (and our son who will be wearing the watch at his college graduation in 2 more weeks!)

C. Moldovan – Houston, TX – April 2008

I have received the Rolex watch. It looks brand new.

Thank you for your help.

Look forward to doing other business with you.

T. Ray – Phoenix, AZ – April 2008

Thank you.  I received the watch and am very happy with it. It was professionally packaged and presented, all the contents were as described and everything was new.  I was happy with the frank advice give to me prior to the purchase by your sales associate Roger.  The only suggestion would be to keep the buyer better informed about the delivery time. Since these are large purchases and often times gifts, a buyer may have the tendency of getting anxious. In my case, I was expecting delivery prior to the weekend based on conversations with your team but received the package on the Tuesday of the following week.  Nevertheless, I was happy with the package and your service.  Look forward to buying another watch from you soon. 

D. Choubey – New York, NY – April 2008

Thanks.  It was an entirely satisfactory experience and I appreciated not only the excellent pricing but also the responsiveness and prompt action.

K. Bachman – Bethesda, MD – February 2008

Hi Jessica - just like to once again say thank you so much for all your help on this.  The watch has arrived in time for my husbands 50th birthday and he is absolutely delighted with it. I would just like to say that I cannot fault the service you have given, including the shipping of the goods (excellent service from UPS as well).  I would have no hesitation in recommending you to other people, in fact I have already passed your details on to someone my husband knows.  Hope he does some business with you. 

kind regards,

S. Thornley – Lancashire, U.K. – February 2008

The service and the watch are all great.  Hope to continue doing business in the future. 

I received the watch and am very satisfied. I was thinking the 40mm could be too large for my wrist, but it fit well.

The watch arrived today and it is simply gorgeous!  Thank you so much for your assistance.

R. Miller - Houston, TX - January 2008

I just had to say “thank you” for all your help with my recent order.  Your advice as to the selection was right on target as my wife was very happy and surprised.  Your staff was great in resolving a clerical payment issue with my bank and still being able to get the watch to me on time.

I believe this is the fourth or fifth watch I purchased from you and each time it has been a pleasant experience.

Best wishes for a healthy, happy and prosperous New Year!

D. Dobin – West Long Branch, NJ – December 2007

Experience with your company has been great, fast and very helpful.  Everything I have ordered has been very prompt.  I would recommend you to anyone I know that is looking up any upscale items.  Thank you very much for all your help and have a fabulous New Year.

I got the watch! It’s beautiful!

I thank you very much for being so kind and helpful over the phone.

You have delivered an excellent customer service.

I really appreciate the fact that you took care of my request so fast and with an extreme efficiency!

The fact you also called to keep me informed was definitely a PLUS!

I would recommend your company.

Happy Holidays!

P. Badin – Ann Arbor, MI – December 2007

Received my order in plenty of time for X-mas.

Thank you,

J. Reva – Phoenix, AZ – December 2007

Thanks again for being so on top of the late Fedex shipping to us... we appreciate working with you.

S. Levin – E. Amherst, NY - December 2007

Great overall experience. Good communication, my trade-in was more than fair. I will definitely recommend your company to others considering a watch purchase.

Thanking you ever so kindly and I simply love this watch…I do believe with the blue dial I will be able to read the time a bit better!  Satisfied in Savannah!

G. Patterson III – Savannah, GA - August 2007

I just wanted to say thank you for taking care of the watch for us.

This type of service is what brings repeat customers back again and again.

O. Rafailov – Castro Valley, CA – July 2007

You’re the best!  I can’t wait to surprise my wife with the Omega watch that I might never have found without your help.  Please feel free to give this email to your supervisor and have him/her feel free to contact me if they want to verify how helpful you were in satisfying my needs and completing this sale.

R. De Blasi – Sunnyvale, TX – July 2007

We got the watch last night - it is great!!!  Thank you so much for everything.

It was a pleasure to do business with you and your company.

A. Gellin – New York, NY – June 2007

Good morning,I received my watch today and it looks perfect. First, I want to thank you for your help. Secondly, I have a friend looking for a stainless Rolex Daytona white dial. Can you please let me know the best prices you can get for new or pre-owned?

B. Sisto – Staten Island, NV – May 2007

Thanks so much for your help in dealing with this so quickly. Can’t believe you found a watch and I could buy it all within 24 hours of calling you. I hope you got the fax. It was sent around 6:30 Thursday evening our time. Please do ring me if you need any further information. All the information is correct in the invoice. Look forward to receiving the watch on Saturday.  Thanks again for all your help.

S. Morrison – Alexandria, VA – March 2007

Thank you for sending me the revised certificates for my YG Pasha. I really appreciate you sending this in a timely manner for insurance purposes. The watch is beautiful and looks great on my wrist. I will definitely refer my friends to you in the future.

T. Lelah – Dallas, TX – January 2007

I received the watch.  Thank you for working with me.  It’s exactly what I was looking for.

R. Mc Grory - New York, NY – December 2006

Just wanted to let you know that I have received the watch and it is a beauty.  Thank you so much!  My thanks to your watchmaker - he did a fantastic job.

L. Leamon - Irving, TX – November 2006

Wow!  That was quick.  I got the ring a few minutes ago.  Thanks for your help, I appreciate it.

M. Milotich – Baltimore, MD – July 2006

Rating: Excellent

Comments:

Price Rating: Good

Shipping Options Rating: Excellent

Delivery Rating: Excellent

Ease of Purchase Rating: Excellent

Customer Service Rating: Excellent

P. Cay – Reno, NV – September 2005

Thank you. I received the watch and it is beautiful. Thank you again.

W. Crowell - Rockville, MD – June 2005

Rating: Good
Price Rating: Excellent
Shipping Options Rating: Good
Delivery Rating: Excellent
Ease of Purchase Rating: OK
Customer Service Rating: Good
Comments: This is the first purchase whereby I needed to provide a fax of my credit card - both sides - and personal ID. I would think that there would be sufficient security by using Yahoo! and a secure transaction, substantiated by the 3 digit code on the reverse of the card.

Also, the merchant has pledged to locate and send me an (AC) adapter for the watch winder box. This has yet to happen - though I did receive a personal note with the shipment.

The package arrived wonderfully packed, and is fully functional and elegantly crafted.

Thanks very much for all your help, you were great. Also, thanks to your sales lady with the fine taste in food, tell her, I went to the restaurant opposite my hotel, with the famous chef, wonderful! We will definitely do business again, once again, thank you. Best wishes.

P. Glicksman - Westbrook, Kent, England – March 2004

Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent
Comments: Molto seri, disponibili nessun problema...da provare orologio perfetto

D. Dugaria - Bozzolo, Mantova, Italy – March 2004

Rating: Good
Price Rating: Good
Shipping Options Rating: Good
Delivery Rating: Good
Ease of Purchase Rating: OK
Customer Service Rating: Good

Dr. S. Aufmkolk - Bergisch, Gladbach, Germany – February 2004

Rating: Good
Price Rating: Good
Shipping Options Rating: Excellent
Delivery Rating: OK
Ease of Purchase Rating: Excellent
Customer Service Rating: OK
Comments: This initial purchase was somewhat complicated because of very stringent timing-issues on the day before X-Mas. Earlier Customer Service response or better availability by phone could have lowered my stress level by at least knowing what was going on, but after all, it was mostly UPS fault only. I can recommend shopping with TFJ.com.

H. Moeller – Gruenwald, Germany - January 2004

Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent
Comments: My first experience in buying rather expensive gift via internet was painless and surprisingly easy. Service and delivery of my order was excellent. I would recommend this company to anyone buying jewelry or watches.

T. Novotny – Murfreesboro, TN - January 2004

Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: OK
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent
Comments: Next day UPS took two days. Not FinestJewelry’s fault. Was surprised the package did not require a signature. We were going out of town on the 23rd and if we had left, the package would have been hopefully still on my front porch when we returned. Not good for a $12,000 Rolex watch. I personally feel they need a signature required for delivery on items such as this. Most online jewelry purchases require a signature for POD.

(Merchants note: Every order over $100 is shipped with an adult signature required.  However, in the case of this particular shipment, the UPS driver neglected to obtain it.)

D. Trimble – Palm Harbor, FL - January 2004

Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent
Comments: purchased a rolex watch. very pleased. good svc.

B. Grant – Melbourne, FL – December 2003

Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent
Comments: There are many places I found to buy a Rolex on the internet. The hard part was finding one that you feel that you could trust. I am all about communication and at thefinestjewelry.com they would return my e-mail in a matter of minutes. I even called them a time or two and they were happy to answer my questions. I will not buy any future jewelry from anywhere but them!

R. Perry – Lexington, KY – December 2003

I "delivered " the Cartier this afternoon and the recipient was simply thrilled with it.

I was indeed a pleasure doing business with you again. I will not hesitate to contact you in the future when the need arises.

Best wishes to you and your family for a very happy holiday season.

D. Dobin – West Long Branch, NJ - December 2003

Thank you for the great service! The Rolex arrived this morning ... exactly as ordered ... and as promised.

I’ll touch base with you in a few days as to the Cartier.

D. Dobin – West Long Branch, NJ - December 2003

Rating: Good
Price Rating: Good
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Good
Customer Service Rating: Good

P. Cay – Reno, NV - November 2003

Rating: Excellent
Price Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease of Purchase Rating: Excellent
Customer Service Rating: Excellent
Title: Ladies gold & diamond watch
Comments: Price was good, in line with other on line services. Service was super, sale was handled in a professional manner and the communications were clear and timely. Watch arrived in great shape, well packed and tracked all the way. Overall a very good transaction, and a well pleased customer. Recommend TheFinestJewelry.com!

E. Colgan - Vine Grove, KY – November 2003

Nice job on the ring. Very nice job on the workmanship (platinum setting) She was really happy!

P. Daube - Long Beach, CA – October 2003

Rating: Good. Comments: I would have rated "excellent" but for a 24 hour period when I wasn’t sure the package had been shipped. No FedEx tracking number was provided until well after the merchandise was shipped. Very professional organization. (through Yahoo store rating system)

M. Johnell – Greeley, CO – August 2003

Roger was very helpful. He was very patient with all my many questions. He didn’’t seem bothered that I had to call back several times. And, not once did I feel rushed to get off the phone. You don’’t find that kind of service around to often these days. Great service! Great phone manners! Thank you!

S. Lu - Toronto, Canada – July 2003

FedEx delivered my new watch at 9:55am. Great service by you and them...Thanks!

T. Johnson – Ft. Lauderdale, FL – June 2003

Rating: Excellent. Comments: I was impressed; the watch was immaculate; could never tell it was used. the service is excellent. packaging the same. would purchase again anytime! (through Yahoo store rating system)

G. Stevens - Evergreen, CO – March 2003

Thank you. We will do more business together.

D. Wasek - Lake Jackson, TX – February 2003

Got the watch. It’s magnificent. Thanks!!!

J. Nalepa - Hinsdale, IL – February 2003

Rating: Excellent. Comments: Customer service rep was excellent and the product was delivered on the day that he said it would be. (through Yahoo store rating system)

J. Moran – Myrtle Beach, SC - January 2003

Customer service was very responsive to my questions, responding on-line usually same day. Transaction went without a hitch and item purchased arrived via FedEx two days later.

M. De Braganca - Boston, MA – September 2002

Thank you for your continuous support and service. My sister had picked up the present, and is very happy. Thank you very much again, do have a very Merry Christmas.

A. Rubiantini - Stilwater, OK – November 2001

They were very good. And I will admit I was very leary spending that amount over the internet. But they did everything they said they would.

B. Toomey - Humble, TX – November 2001

I gave TheFinestJewelry.com a date on which I wanted the product delivered and it was delivered on that date...that’s rare these days...but very much appreciated by this customer.

J. Podgwaite - Cheshire, CT – August 2001

Initially I rec’d the incorrect product. I returned the product and the correct product was ordered and sent to me. I was contacted several times during the exchange, which although it took time, was handled very professionally. I would buy again!

B. Shinn - Highland Park, NJ – March 2001

My purchase came earlier than anticipated. The quality was excellent. I am very pleased with doing business!

J. Skelly, West Roxbury, MA – January 2001

Thank you for the follow-up. However, I have already purchased a watch from a local retailer. I must say that I am very impressed with you and your company and your willingness to accommodate me as a customer. I’m saying this to you because I’’ve had some pretty awful experiences with other dot-com companies this holiday season. So, thank you very much for all of your assistance and I will keep you in mind for future purchases.

Sharon B. - Milford, CT – January 2001

Thanks for your awesome service. Trying to give you an excellent Yahoo! Store rating, but being that I ordered over the phone I don’’t know how to do this. But your company was excellent. Thanks!

J. Stringer - Mancos, CO – January 2001

Just a note to let you know I have received this morning the watch in perfect condition and working order. My wife and I will be sure to stop by our next time in the Bay area. Thanks again.

G. Thompson – Chesapeake, VA – December 2000

My purchase came earlier than anticipated. The quality was excellent. I am very pleased with doing business!

J. Skelly, West Roxbury, MA – December 2000

Rating: Excellent. Comments: Excellent Service and Trust. (through Yahoo store rating system)

T. Larsen – Carlsbad, CA – December 2000

Thanks for sending the watch. I got it today, and I love it!! Had to take it to get sized, but other than that it is perfect. Thanks for all your help!

K. Mould - New Orleans, LA – December 2000

Just a short email to thank you for the excellent service when purchasing the new Rolex watch. It arrived today in beautiful and perfect condition with all of the tags, booklets, boxes and certificates. I will certainly contact you again for my jewelry needs. Thanks again!

R. Bien, MD - Las Vegas, NV – November 2000

Rating: Excellent (through Yahoo store rating system)

R. Walker – Roy, UT – November 2000

Rating: Excellent. Comments: All of the staff at The Finest Jewelry.com were more than helpful with my purchase and questions. There response to my questions were quick and informative. It was truly a great buying experience for me (through Yahoo store rating system)

S. Driscoll – Tucson, AZ – November 2000

The watch is great!

B. Saul – Alameda, CA – November 2000

Rating: Excellent. Comments: Fast responses. Very attentive. (through Yahoo store rating system)

C. Ho - Boston, MA – October 2000

Rating: Excellent (through Yahoo store rating system)

G. McGee - Alpharetta, GA - October 2000

I did not end up purchasing from TheFinestJewelry.com, as the selection I wanted was discontinued by the manufacturer. However, your customer service was good. Thanks.

M. Ames - Irvine, CA – August 2000

They made me feel as though I was their best customer! Product was priced at a significant savings and was sent registered, priority US Mail at no charge. First class treatment! I will do business with them again.

Major B. Ferguson - U.S. Army – August 2000

Rating: Excellent (through Yahoo store rating system)

J. Garitta - Carlsbad, CA – July 2000

Rating: Excellent (through Yahoo store rating system)

W. Black - Lutz, FL - July 2000